Membership Terms

Carv Membership Terms

Updated 1st February 2023

Your membership period will be based on the period chosen (e.g. 1-year Unlimited or 2-year Unlimited). You can change or cancel your membership at any time in the Carv app or by contacting us.

You can choose to activate your membership any time within 100 days of purchase. The renewal date in our systems will update when your membership has been activated. 100 days after purchase your membership will be automatically activated, if not already activated manually.

On first purchase of Carv when you are covered by the 100 day Returns Policy. Thereafter, the fees for your membership are billed in advance and are non-refundable. At the end of your membership period, your plan will automatically renew for a membership period equal to your prior membership period unless you amend or cancel your membership.

The manager of the membership is able to make changes to their subscription, either through the membership portal or through the Customer Success team. The email used to make changes to your plan needs to match the original billing email address; edits cannot be made without confirmation from the manager of the plan, through the original billing email.

Memberships are not transferable; if gifted, we recommend the receiver purchase their own membership once the gifted membership expires, if they wish to manage their plan. We are unable to make changes to gifted memberships, without the approval and confirmation from the plan manager (through original billing email).

Retail or Gift Activation

If you purchased Carv via a retail store or where the gift option has been selected, your Carv unit will come with an activation code in the instruction manual. This code is non-replaceable and single-use. Your membership period will start from the time that you use your activation code.

Payments

Payments are made in advance for each membership period and can be made using most major credit card providers. When you purchase a membership, you agree that Carv, using its payment processor, can initiate a payment or a series of payments on your behalf while subscribing to one of Carv's membership plans.

Payments are made when first subscribing to the chosen plan and automatically when the membership renews, i.e., at the start of the next membership period. The amount due is determined by the membership period chosen.

Late or missed payments

Carv, using its payment processor, will automatically attempt to charge your payment method when your membership period renews. If a successful charge to the payment method fails, for instance, due to insufficient funds or bank declines, we will perform 4 additional attempts to charge the payment method over a period of 9 days. You will be notified at each failed attempt and encouraged to update your payment method.

If all payment attempts fail, your paid membership plan will be suspended.

Payment disputes

We will not exercise our rights under "Late or missed payments" if you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

Cancellation

You may amend or cancel your membership at any time. Your membership will end once you have completed your membership period. During this time you will retain access to the Carv features as part of your membership. Thereafter, you will lose access to detailed Ski:IQ data, on-snow coaching, and leaderboard placement. Previous payments made towards your membership period are not refunded.

Changes in pricing and fees

We may change the pricing and fees for the membership plans and the Carv Services at any time or impose additional fees or charges. Such changes will not be effective until the first billing cycle that occurs more than 30 days after our new pricing or fees have been announced by Carv.

Carv may offer additional promotions or discounts related to Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented to you during the signup process will form part of these Membership Terms. Unless specified in writing, all discount offers that require a payment are non-refundable. Any free trial or other promotions must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file in order to initiate a free trial; in this case, if you do not cancel before your free trial ends, your account will be converted to a paid Membership and will be charged in accordance with these Membership Terms.

Return and refund information

You can return Carv any time within 100 days for a full refund of both hardware and membership costs. When outside of our Returns Policy, all membership plans are non-returnable and non-refundable.

Abuse

Carv reserves the right to investigate, suspend, and terminate accounts that are circumventing or are attempting to circumvent Carv’s per-user pricing model.