Shipping information

Shipping service

Free courier shipping:

  • USA - DHL Express - usually 2-3 business days, excluding remote areas
  • Canada - DHL Express - usually 3-5 business days, excl. remote areas. Local customs and duties are customers' responsibility.
  • UK - UPS Express Saver - usually 1-2 business days, excluding remote areas
  • EU - DHL Express - usually 1-2 business days, excluding remote areas
  • All other countries - DHL Express - usually 3-5 business days, excluding remote areas. Local customs and duties are customers' responsibility.

Orders are dispatched same business day if ordered before 11am UK time, or next business day.

Excepting UK, all orders are shipped from Ballycoolin, Dublin, D11 PT97, Republic of Ireland. UK orders are shipped from Bedford, MK42 0LF.

We cannot ship to PO Boxes or equivalents (parcel lockers) as standard. If you need to ship to one of these, please contact us.

Deliveries will require a signature.

Email notifications

You will receive notifications to your email address, including the chance to manage the delivery date, so please ensure you give the correct email address at check-out.

Change of address

Orders are submitted for dispatch at 11am UK time each day. After this time, address details for an order cannot be changed.

Remote areas

If your address is in a remote area, your delivery may take longer. For UK orders, please check the UPS remote and extended areas list. For all other orders, please check the DHL Remote Area List.

Shipping Terms

Please see our full Terms of Service, including terms related to shipping, for more information.