Operations Analyst - People Operations

About us

Motion Metrics Ltd is a London-based, sports technology scale-up with offices in London (UK), Innsbruck (Austria) and Shenzhen (China). Our first product is Carv, the world's first digital ski coach. Our smart inserts and trackers retrofit to any ski boot to measure motion (in 9-axis) and pressure data; this is then processed via our iOS or Android app to provide real time coaching.

We have worked with top-level instructors from PSIA (The Professional Ski Instructors of America), CSIA (Canadian Ski Instructors Association) & Interski to create algorithms that effectively assess ski technique. Carv gives real-time feedback through headphones to help you take your skiing to the next level through the provision of practical, skier-specific improvements.

Carv has the capacity to transform ski technique by providing one-on-one coaching for each day of skiing and we are able to take the learning of thousands of athletes and use it to improve the technique of an individual skier in fun, interactive and effective ways. Carv is pioneering a new type of sports wearable device within the fast-growing sports-tech industry. Thus far sports wearables have focused on tracking and motivation but Carv offers a teaching and coaching service, forging a new path within this sector.

This is an outstanding opportunity to work in a fast-growing, VC-backed sports technology start-up in London, alongside a fantastic team of operations and marketing experts, hardware and software engineers, who are all passionate about changing the paradigm of coaching.


About the role

As Carv grows, we’re expanding our team fast; if we are to succeed, we need to attract the best talent we possibly can. We’re looking for someone to build the brand for Carv as a place to work and help us to locate the best talent, and to ensure that people have the best possible experience joining Carv and in their working environment.

As an Operations Analyst, focussing on people, you will take ownership of our careers pages, job advertising, and hiring and onboarding processes, as well as our offices and our company accommodation. You will help create an attractive and competitive intern program, and during the ski season, you will lead one of the Customer Service teams of interns.

Your main responsibilities:

  • We want to build out Carv’s brand as a place to work, marketing the company as an amazing place to build a career. A big part of this is how we market ourselves online during recruitment, the onboarding experience, and creating engaging and inclusive company events.
    • Management of recruitment and new starter processes
      • Hiring processes: prepares and posts job advertisements, screens applications, arranges interviews, participates in the selection process, maintains a spreadsheet tracking applicants and administers pre-employments tests as required
      • Onboarding: administers and monitors new hire orientation programs. The first experience/interaction new employees have with us makes a huge impact on their experience at Carv.
  • Recruitment strategy, increasing our presence in recruitment circles and reaching the right audience:
    • Management of Carv presence on recruitment websites including LinkedIn, AngelList
    • Preparing for and attending events/fairs
    • Assisting in the creation of a Hiring video to attract talent
    • Building relationships with recruiters
  • We want to help people have the best experience with us while starting their careers. This requires detailed planning out and executing of the internship programme:
    • Marketing the roles, building interest, attracting the best candidates and making the hires
    • Internship team training weeks: coordinates training events or programs and recommends resources, as needed
    • Internship administration, building out rota and building out infrastructure of program
  • Planning and executing company events to bring the team together:
    • Arranging our tri-annual Carvfests [March, July, November]
  • Office and company accommodation - ensuring that the environment we work and live in is welcoming and safe:
  • London and Innsbruck Offices
    • Making these an inviting and comfortable place to work, including decor, furnishings, supplies
    • Maintaining office policies and managing H&S, fire and first aid
  • Innsbruck company accommodation
    • Ensuring the accommodation is fully set up and liaising with landlords as required
    • Maintaining office/accommodation policies and H&S
    • Managing team-use of Innsbruck accommodation
  • CS Team Lead
    • Getting team set up and managing 2-4 Customer Success interns during the season
      • Hiring (April-October)
      • Training (October-November)
      • Management and development (November-March)
    • CS: in order to do the majority of the role to the highest standard, it is really important for the candidate to keep involvement in the day-to-day goings on in CS, interacting with customers directly to fully comprehend the processes and pain points
    • Monitoring key metrics within CS and ensuring visibility for management/rest of team

Location

UK. You would be expected to be in our London office for at least 2.5 days per week on average, so could be based partly remotely or full-time in the office (which would be preferred). As required by the Team Lead part of the role in season, there will be the opportunity for a minimum of a month in Innsbruck, Austria, each season, potentially longer.

Benefits

  • Salary: £28,000 - £37,500 per annum, depending on experience

  • Options: Equity in the business

  • Equipment budget: £1k

  • Accommodation in and transport to Innsbruck as and when required

Applications

Please send a CV and short covering email (250 words max) to team@getcarv.com