VP of Operations
Join the Carv team and be part of a fun, high-output environment where we are reinventing the way sports are taught. Carv is creating a new category of sports technology by redefining the way skill-based sports are taught with cutting-edge hardware, real-time audio instruction, AI-driven data analytics and content curated by world-class instructors. We have grown >2x YoY for the past 5 years, now serve over 40,000 skiers globally and have a database of over 100,000,000 ski turns.
As the VP of Operations, you will play a critical role in driving the company's growth and profitability by leading and overseeing all operational aspects of the business. You will work closely with the CEO to identify and pursue long-term opportunities and risks for the business, and you will be responsible for managing the production, supply chain, customer success, and financial planning and analysis functions.
We are seeking a seasoned and well-rounded VP of Operations to join our growing team. As a leader, you are passionate about driving business growth and creating a customer-first culture. You have start-up experience at the leadership team level, preferably during the Series B to IPO phase, and understand the scrappy and high-growth attitude that is essential for a young company. We will also consider candidates with a strong corporate track record, who can adapt to the fast-paced start-up environment.
In this role, you will be managing three senior managers who are responsible for their own teams: Customer Success (team of 15), Finance (team of 2), and Logistics (team of 3). You have strong leadership skills, the ability to define clear targets, and the motivation and management skills to lead your team to achieve those goals. We expect to grow the team 25-75% year-on-year, so experience hiring and retaining high-performing teams is important.
You should have a strong financial background and excellent communication and interpersonal skills, with the ability to effectively communicate with team members, partners, and stakeholders at all levels.
Work with the CEO to identify long-term opportunities and risks for the business, such as international expansion and new verticals
Prepare materials for board meetings and drive management initiatives in collaboration with the CEO
Lead financial planning, analysis, and forecasting efforts, including financial modelling, scenario modelling for strategy, monthly and annual reporting, management accounts, and annual financial accounts and statements
Oversee accounting and budgeting processes, including business insurance, cash flow management, taxes, R&D claims, and expense management
Conduct supplier optimisation, market analysis and risk management
Lead the financial modelling and due diligence efforts for investment opportunities, including EIS, cap tables, and shareholder database management
Oversee the customer success team, representing our customer at the leadership team level.
Manage the sourcing and procurement of materials for hardware production, including chips, and develop and implement a multi-year supplier strategy
Oversee the shipping and logistics of Carv's products globally, optimising for cost and time and managing 3PL relationships
Identify opportunities for cost savings and system and process improvements in the supply chain
8+ years of experience in operations management, with at least 4 years of experience in a leadership role
Strong financial planning and analysis skills, including experience with cash flow modelling and scenario modelling
Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, partners, and stakeholders at all levels
Strong leadership skills, with the ability to motivate and manage a team to achieve company goals
UK. You would be expected to be in our London office for at least 3 days per week on average, so could be based partly remotely or full-time in the office.
During the Northern hemisphere ski season, travel and work in Innsbruck will be possible.
Please send a CV and short covering email (250 words max) to firstname.lastname@example.org.