Trusted Tester Program

Trusted Tester Program

Welcome to the Trusted Tester Community

Thank you for applying to be a Trusted Tester! We are delighted to welcome you on board, and we hope you are as excited as we are to be a part of shaping Carv's future.

As a member of the Trusted Tester Community, you will experience the following perks:

  • Early access: Be among the first to experience the latest innovations from Carv, ahead of public release.

  • Make your mark: Help us refine our new features and updates to make them even better.

  • Receive our newest hardware, free of charge: Complete 5 or more testing missions, and we will gift you our newest Carv hardware.

Testing Missions

  • Whenever we launch a new test, you will receive an email from us announcing the start of a new Testing Mission.

  • The email will contain information about the feature or update we are testing, along with additional instructions.

  • To complete your Mission, you must complete the tasks in the instructions as well as a survey that we send at the end of the testing period.

  • To remain part of the Trusted Tester Program, you must complete at least one third of the Missions per season.

How to Provide Feedback

There are three lines of communication specific to you as a Trusted Tester:

Mission Surveys

  • We will send you a survey at the end of each Mission that you must complete for the Mission to be completed.
  • The survey is your opportunity to provide us with in depth feedback about your experience and recommendations.

Bug Reporting

  • Trusted Testers are our first line of defence against bugs (aspects of the software that don’t work as intended/expected).
  • Instructions on how to submit a bug report are provided below.

Email (testing@getcarv.com)

  • Use this email address if you have any questions about the Mission or any related tasks.
  • Please don’t use this email address for feedback on the feature. Save that for the Mission Survey.
  • For any Carv queries not related to testing please use team@getcarv.com

Bug Reporting

  1. Swipe to the left on any screen with two fingers.
  2. Select Tester feedback.
  3. Please provide as much detail and context as you can - what were you doing before you experienced the issue? Any supporting screenshots are also extremely helpful.
  4. Press the send icon in the top right corner.

Want to leave the Program?

If at any point you want to leave the program, simply complete the opt-out form below. We will be sad to see you go!