Logistics Operations Manager

The Company

Join the Carv team and be part of a fun, high-output environment where we are reinventing the way sports are taught. Carv is creating a new category of sports technology by redefining the way skill-based sports are taught with cutting-edge hardware, real-time audio instruction, AI-driven data analytics and content curated by world-class instructors. We have grown >2x YoY for the past 5 years, now serve over 40,000 skiers globally and have a database of over 100,000,000 ski turns.

We are looking for someone to ensure that the product is shipped and delivered efficiently, building a world-class logistics supply chain as we continue to scale and cement our leading position in digital coaching.

The role

Our logistics operation has grown significantly more complicated as we increase our reach into markets across the world. We are therefore seeking a seasoned and well-rounded Logistics Operations Manager to join our growing team.

Working with the rest of the Operations team, your mission will be to ensure that our product is shipped to customers on time and as cost-efficiently as possible. This will be focussing on our direct-to-consumer and business-to-business sales channels. It will also be a requirement to proactively manage our stock positions in each of our warehouses and ensure we always have suitable availability based on our forecasts.

During the winter season, you will be managing a team of interns who will need training and support to run the day-to-day logistic operations. Replying to customers' logistics queries will be an important part of the role through our customer relationship management portal.

If you are passionate about logistics and supply chain management and are looking for an exciting opportunity to grow and learn, we encourage you to apply!

Your main responsibilities:

  • Train and task-manage a team of interns in the winter season to support the day-to-day operations.

  • Reply to customer logistics queries through our CRM portal

  • Ensure our direct-to-consumer and business-to-business shipments are delivered on time and in full.

  • Proactively manage our stock positions in each warehouse.

  • Manage the analytical reporting of stock, exchanges, warranties and returns.

  • Scope and implement future improvement projects to further optimise our logistics supply chain as we grow.

  • Own the relationships with our logistics partners


Our candidate is someone who:

  • Is a strong communicator, both with colleagues and with our logistics network.

  • Is analytically minded, with the ability to spot and solve potential problems before they occur.

  • Is organised, detail-oriented, and comfortable challenging our suppliers.

  • Has experience managing a team

  • 3+ Years of logistics or supply chain experience

Location

UK. You would be expected to be in our London office for at least 3 days per week on average, so could be based partly remotely or full-time in the office.

During the Northern hemisphere ski season, travel and work in Innsbruck will be expected.

Benefits

  • Salary: £28,000 - £33,000 per annum, depending on experience

  • Options: Equity in the business

  • Equipment budget: £1k

  • Accommodation in and transport to Innsbruck as and when required

Applications

Please send a CV and short covering email (250 words max) to ben.ellis@motionmetrics.co

Loved by every level of skier

  • “One of the best investments to improve my skiing I ever made.”

    Randy Babcock

    National Ski Patroller

  • “I got accurate feedback. The same type of coaching my coach would give. I was blown away.”

    Jeremy Bloom

    3x World Champion, 2X Olympian

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    Jonathan Ballou

    PSIA Alpine Examiner

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    Stuff Magazine

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    Head Coach, Pro Ski Instructors of America Demo Team

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    Carv customer

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    Christian Müller

    Carv customer

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    Carv customer

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    Verified Carv user

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    Filip Filisar

    Olympian, Ski Cross World Champion

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    Carv customer

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    Carv customer

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    Alex Hoye

    Founder, Faction Skis

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    Head coach, Slovenian Ski Cross Team

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    Olympian, Cross-Country Skier

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    Carv customer

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    Co-Founder, Unique Skis

  • “It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”

    Jernej Koblar

    3 Time Olympian, Alpine Skier

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    Carv customer

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    Carv customer

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    Carv customer

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    Carv customer

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    Denis O’Brien

    FFS National Ski Instructors Premier Degree France