Phone Compatibility with Carv

iPhone

Carv is compatible with any iPhone that has a minimum of iOS 15 installed, though we recommend using the most up-to-date version of iOS.

Android

Carv requires a minimum of Android 8.0 to run, and your phone must support Bluetooth 4.2.

It is also recommended that you use a phone which has a barometer in order for Carv to function most effectively.

Please see below for detailed information on supported and recommended Android devices.

Android Compatibility Testing

We have tested on over 50 devices and analysed data from 740 different android devices to help you make an informed decision on whether Carv will work with your device.

Firstly, there are devices we know don’t work with Carv due to some bluetooth issues:

Bluetooth Capacity

Carv transmits data between the sensors and your phone at 20 times per seconds per side. Some lower end phones can’t handle this amount of data transfer over bluetooth.

For this reason, we would not recommend using Carv with devices marked with an ❌ for ‘Bluetooth capacity’ in the below compatibility table.

To learn more about Android bluetooth capacity please read our support article here.

Bluetooth Corruption

During our testing programme of 2020/2021, we encountered a strange bug on a brand new flagship phone which uncovered a bluetooth corruption issue that affects some phones.

For this reason we would not recommend using Carv with devices marked with an ❌ for ‘Bluetooth corruption’ in the below compatibility table.

To learn more about this issue, please read our support article here

Secondly, there are device we know need special steps to get Carv running smoothly:

Battery Optimisation and App Locking

Carv is doing lots of clever things whilst recording your skiing, so some phones might see this as an unnecessary battery drain and terminate the app forcefully, causing you to lose your skiing data.

We recommend disabling battery optimisation for the Carv app and also locking the Carv app while recording to ensure the system doesn’t terminate the Carv app due to excessive battery consumption.

We especially recommend this on phones manufactured by the following companies:

• Samsung

• Huawei

• Xiaomi

• One Plus

• Oppo

• Realme

For more information on Battery Optimisation and App Locking please read our support article here.

Google Play Store Requirement

Currently, the only way to download the Carv app is to download via the Google Play Store. This means that devices without access to the Google Play Store will not be able to download and therefore use Carv. This affects newer Huawei devices including the Mate 30 and P40 and will continue to affect new Huawei devices into the future.

Compatibility Table

Note: This list is not exhaustive, and we can’t guarantee phones not in this table will work

Manufacturer	Phone	Bluetooth capacity	Bluetooth Corruption
Samsung	Galaxy A03		❌
	Galaxy A5 (2017)		❌
	Galaxy S20, Galaxy S20+ 5G, Galaxy Note20 Ultra 5G, Galaxy S20 5G, Galaxy S20 FE 5G, Galaxy S20 Ultra 5G		⚠️Please read support article
	Galaxy A8 Star (A9 Star)	❌
	Galaxy A12	❌
	Galaxy A13	❌
	Galaxy A13 5G	❌
	Galaxy A22 5G	❌
	Galaxy A31	❌
	Galaxy A32	❌
	Galaxy A32 5G	❌
	Galaxy A41	❌
OnePlus	8, 8 Pro		❌
	8T, 8T + 5G		❌
	Nord 2 & 2T	❌
	Nord 3	❌
	Nord N200 5G	❌
HUAWEI	8X	❌
	Play	❌
	P30 lite	❌
	P20 lite	❌
	Mate 20 lite	❌
	9 lite	❌
	10 lite	❌
Xiaomi	Redmi Note 11		❌
	Poco M3 Pro 5G	❌
	Redmi Note 9T	❌
	Redmi Note 10 5G	❌
	Redmi Note 10S	❌
	11T	❌
Motorola	moto g(8) power		❌
	Moto G Play (2021)		❌
	Moto E30		❌
	moto g(30)		❌
	moto g(8) plus		❌
	Bullitt Defy		❌
	Moto G41	❌
	G Pure	❌
	Moto g(60)s	❌
	Moto g(6) plus	❌
	Moto G Power (2022)	❌
	Moto g 5G (2022)	❌
OPPO	A53s		❌
	Reno8	❌
	A94 5G	❌
	Find X5 Lite	❌
Sony	Xperia 1 III		❌
LG	V60 ThinQ 5G		❌
	V20		❌
Realme	7 5G	❌
	8 5G	❌
Cat	S42	❌
Ulefone	Armor 3	❌
Blackview	BV9600E	❌
	BL8800	❌
	BV9500	❌
TCL	10 SE	❌
	1v Plus	❌
OUKITEL	WP6	❌
	WP10	❌
Yandex	YNDX-000SB	❌
Unihertz	Atom L	❌
DOOGEE	V30	❌	❌
AGM	H5	❌
Honor	X8	❌
Nokia	1 Plus	❌
	5.3		❌
Vivo	Y11s		❌

Recommended phones

We often get asked what Android phone we would recommend to buy to use with Carv. So, we analysed over 175,000 skiing sessions from 740 different Android phones, looking for issues like the ones detailed above. Here is a list of phones our customers have been using successfully for the past 3 seasons (2020 - 2023), in order of popularity among our customers.

• Samsung
  • Galaxy S series

    • S23, S22, S21, S10, S9

  • Galaxy Z series

    • Z Fold 3, Z Fold 4, Z Flip 3, Z Flip 4

  • Note series

    • Note 20, Note 10, Note 9, Note 8, Note 5, Note 4

  • Galaxy A series (Please see compatibility table above for excluded devices)

    • A51, A52, A70, A71

• Google

  • Pixel series, all phones

• OnePlus

  • Nord (Original), 6, 7, 7 Pro, 7T, 7T Pro, 9, 10 Pro

• Huawei
  • P series

    • P20, P20 Pro, P30, P30 Pro

  • Mate Series

    • Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro

• Xiaomi
  • Mi Series

    • Mi 8, Mi 9, Mi 9T, Mi 10, Mi 11, Mi 11 Pro,

  • Redmi Note series

    • Redmi Note 10 Pro, Redmi Note 9 Pro, Redmi Note 6 Pro

  • Poco Series

    • Poco X3 Pro, Poco X4, Poco F3, Poco F4

• Motorola

  • Moto G Power (2021), Moto Z4, Moto G Stylus (2022), Moto Edge 20 Pro

• Sony

  • Xperia 5 II, Xperia 1 II, Xperia 5

Contact us

CARV APP

The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.

LIVE CHAT

Alternatively get in touch with us via Live Chat below.

Our working hours (9am - 1:30pm ET, or 9:30am-5:30pm BST).

EMAIL

For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.

If you would prefer to email: support@getcarv.com

For business and partner enquiries: partner@getcarv.com

For career and application queries: join@getcarv.com

PHONE

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+44 (0) 20 4571 9678
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United States
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