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Returns & Exchanges
We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery, for which we offer a full refund including any membership fees made with the purchase.
Should you wish to request a return or exchange follow this link, through which you can submit your request and generate a custom return label for your unit, or receive return instructions. You will need your Order Number (including the #) and the email address you used to purchase Carv, or your delivery zipcode.
We request that your Carv is returned in the original packaging if possible. Provided your return request is approved, your account will be fully refunded once your unit is received and inspected by our warehouse team. Please allow 14 days for the money to arrive in your account.
Pre-order Cancellation
As per our Terms of Service, you may cancel your pre-order up to the dispatch without giving any reason and receive a full refund. To do so, please contact us. After dispatch, please refer to the Returns Policy above.
Contact us
CARV APP
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
LIVE CHAT
Alternatively get in touch with us via Live Chat below.
Our working hours (9am - 1:30pm ET, or 9:30am-5:30pm BST).
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: support@getcarv.com
For business and partner enquiries: partner@getcarv.com
For career and application queries: join@getcarv.com
PHONE
United Kingdom
+44 (0) 20 4571 9678
9:30am - 5:30pm (BST), Mon-Fri
United States
+1 239 366 2909
9am - 1:30pm (ET) , Mon-Fri
