Carv Returns Policy
Updated 11th August 2021
Boot Fit Guarantee
We want you to be happy with Carv in your boots. If you do not find a good fit with your boots you can either swap Carv for a different size, or return it within 100 days of delivery.
Returns & Exchanges
We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit, for which we will offer a full refund including any membership fees that were paid upfront and unused. We will also exchange a unit for a new size within 100 days of delivery.
Should you wish to request a return or exchange, please let us know by completing the following form: https://getcarv.com/returns
You will need your Order Number (including the #) and your order email address.
Once your return / exchange request has been approved, you will receive an email with details of how to return your order, including the address to which the return should be sent. Please consider using a trackable shipping service or purchasing shipping insurance as you are responsible if the product is lost on its way back to us.
You will be responsible for the cost of return shipping, however, we aim to minimise this cost by providing multiple return addresses globally. We request that your Carv is returned in the original packaging if possible. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return / exchange.
For returns, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
For an exchange, if you are approved, we will process the exchange within 5 working days. The replacement unit’s arrival will depend on your location.
As per our Terms of Service, you may cancel your pre-order up to the dispatch without giving any reason and receive a full refund. To do so, please contact us. After dispatch, please refer to the Returns Policy above.