Carv Returns Policy
Updated 13 August 2026
What this policy covers
Your return and refund rights depend on what you bought and where you bought it:
- Carv Pro / Carv 2 Membership (hardware and membership) purchased from www.getcarv.com — covered by our 100-Day Love It Guarantee below.
- App-only Carv subscriptions purchased from www.getcarv.com — covered by "App-only subscriptions" below. The 100-Day Love It Guarantee does not apply.
- Subscriptions purchased through the Apple App Store or Google Play — refunds are handled by Apple or Google, as explained in "App Store purchases" below.
Nothing in this policy affects your statutory rights, including your rights if a product is faulty or not as described.
100-Day Love It Guarantee
We stand behind the quality and innovation of Carv. If for any reason you don't feel that Carv meets your expectations, you can return your Carv sensors within 100 days of delivery for a full refund. The 100-Day Love It Guarantee applies to purchases from www.getcarv.com that include Carv hardware. It does not apply to app-only subscriptions or to purchases made through the Apple App Store or Google Play.
Returns
We're sorry if Carv hasn't worked out for you for any reason. We offer hassle free returns of Carv hardware within 100 days of delivery, for which we offer a full refund including any membership fees that were paid upfront. You will be responsible for the cost of return shipping. In regions where prepaid return labels are supported, the cost of return shipping will be taken from your refund total.
Should you wish to request a return please follow this link. Here you'll be able to submit your request and generate a return label for your unit. You will need your Order Number (including the #) and the email address you used to purchase Carv.
We request that your Carv is returned in the original packaging if possible. Provided your return request is approved, your account will be fully refunded once your unit is received and inspected by our warehouse team. Please allow 14 days for the money to arrive back into your account.
App-only subscriptions purchased from our website
If you purchase an app-only Carv subscription from www.getcarv.com, with no hardware included, the 100-Day Love It Guarantee does not apply. Instead:
Your subscription begins with a free trial, so you can try Carv before you are charged. You can cancel at any time during the trial and you will not be charged.
Where local law gives you a cooling-off or refund right, we will honour it. Otherwise, payments for a paid subscription period are not generally refundable, but you can cancel renewal at any time so that your subscription ends at the close of the current period. This does not limit any rights you have under consumer law.
App Store purchases
If you purchased a subscription or digital content through the Apple App Store or Google Play, your purchase is billed by Apple or Google, and refunds are handled by them under their own policies — we are unable to process the refund for you. To request a refund, visit reportaproblem.apple.com for Apple purchases, or your order history in Google Play for Google purchases. To stop a subscription renewing, use your Apple ID or Google Play subscription settings.
The 100-Day Love It Guarantee does not apply to App Store purchases.
Renewal return
For Carv Pro / Carv 2 Memberships (hardware and membership) we offer a renewal return window of 21 days for renewals of subscriptions purchased through www.getcarv.com, for which we offer a full refund including any membership fees that were paid upfront. This does not apply to renewals billed by Apple or Google — see "App Store purchases" above.
The 21-day return window also applies to early renewal payments, including those made through the Carv 2 upgrade program. If you have made an early renewal payment and wish to return your purchase, you are eligible for a full refund provided your return request is submitted within this period.
Should you wish to request a return please follow this link. You'll need your Order Number (including the #) and the email address you used to purchase Carv.
Provided your return request is approved, your account will be fully refunded. Please allow 14 days for the money to arrive back in your account.
Pre-order cancellation
As per our Terms of Service, you may cancel your pre-order up until dispatch without giving any reason and receive a full refund. To do so, please contact us. After dispatch, please refer to the Returns Policy above.