Customs & Duty
You will need to pay customs and duties if you are located outside of the UK, EU, USA, or Canada.
US order values over 800 USD will incur Import Duties, therefore if you are ordering 3 or more units to the US please be aware you are likely to pay import fees.
Below is a breakdown of customs estimates for countries where our customers typically order Carv from. If you don't see your country, please look at your own country's website to see what they estimate.
All customs and duties are an estimate and the values can change without notice. This is just a rough guide to give you peace of mind.
NB: Our products ship from warehouses in Toronto (Canada), Dublin (Ireland) and Bedford (UK) depending which is the closest to your delivery address. If asked our HS code is 85176200.
Province (if applicable)
Customs estimate % of order value*
Customs calculator link
Tares Switzerland Tariff code: 85176200 Ship from: Ireland
Japan Customs OR Simply Duty This is a 3rd party website so this should only be used as a guide.
Norwegian Customs - Toll Please select electronics as the category when prompted.
Duty is normally waived under $1000 AUD otherwise approximately 10%
Australian Border Force OR Worldwide Customs and Forwarding Agents Australia This is a 3rd party website so this should only be used as a guide.
Duty is waived under $1000 NZD
*Additional Brokerage Fees (customs processing fee) may apply. This is sometimes charged by the courier and varies from country to country.Some general 3rd party customs calculators that you can use are:
Disclaimer: Please note that as these are not official government websites the quotes they give you will not be exact and should only be a guide.
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
Alternatively get in touch with us via Live Chat below. Our agents work from 10am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: firstname.lastname@example.org
For business and partner enquiries: email@example.com
For career and application queries: firstname.lastname@example.org
+44 (0) 20 3286 6644
10am - 10:30pm (GMT), 7 days a week
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week