Votes:
We offer free worldwide shipping and typically use the couriers and warehouses below to deliver your package.
Orders are dispatched the same business day if ordered before 11am local time for each fulfilment center.
Pre-sale order information: First 1000 pre-sale orders will be shipped by September 25th. All subsequent pre-sale orders will be shipped by October 5th.
On occasion our warehouses may chose to use a different service to get your delivery to you faster. You will be notified with an email and tracking number once your package has been shipped.
All of our orders are sent with tracking, which will be shared via email at the point of shipping.
The expected delivery times are as follows:
Fulfilment center: Toronto, Canada
USA - Courier: USPS - Delivery: 3-6 business days
Canada - Courier: Canada Post or UPS - Delivery: 3-6 business days
South America - Courier: Local postal service - Delivery: 6-8 business days
Fulfilment center: Bedford, UK
UK - Courier: Royal Mail - Delivery: 2-4 business days
Fulfilment center: Dublin, Ireland
Europe - Courier: Local postal service - Delivery: 3-6 business days
Australia/New Zealand - Courier: Local postal service - Delivery: 6-8 business days
All other countries - Courier: Local postal service - Delivery: 3-8 business days
Ukraine/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries
Address change
If you have noticed an error on your shipping address, please get in touch with us as soon as possible so that we can try to amend this before it is shipped out. If your order has already been dispatched please note that we will be unable to amend your shipping address.
Contact us
CARV APP
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
LIVE CHAT
Alternatively get in touch with us via Live Chat below.
Our working hours (9am - 1:30pm ET, or 9:30am-5:30pm BST).
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: support@getcarv.com
For business and partner enquiries: partner@getcarv.com
For career and application queries: join@getcarv.com
PHONE
United Kingdom
+44 (0) 20 3286 6644
9:30am - 5:30pm (BST), Mon-Fri
United States
+1 917 675 3184
9am - 1:30pm (ET) , Mon-Fri
