Shipping estimates

October 1, 2022

2 min read

We offer free worldwide shipping and typically use the couriers and warehouses below to deliver your package.

Orders are dispatched the same business day if ordered before 11am local time for each fulfilment center.

On occasion our warehouses may chose to use a different service to get your delivery to you faster. You will be notified with an email and tracking number once your package has been shipped.

The expected delivery times are as follows:

Fulfilment center: Toronto, Canada

USA - Courier: USPS or DHL - Delivery: 2-5 business days

Canada - Courier: Canada Post or DHL - Delivery: 2-6 business days

South America - Courier: DHL - Delivery: 3-6 business days

Fulfilment center: Bedford, UK

UK - Courier: UPS or DHL - Delivery: 1-3 business days

Fulfilment center: Dublin, Ireland

Europe - Courier: DHL - Delivery: 1-3 business days

Australia/New Zealand - Courier: DHL - Delivery: 5-6 business days

Ireland - Courier: DPD - Delivery: 1-3 business days

All other countries - Courier: DHL - Delivery: 2-6 business days

Ukraine/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries

Address change

If you have noticed an error on your shipping address, please get in touch with us as soon as possible so that we can try to amend this before it is shipped out. If your order has already been dispatched please note that we will be unable to amend your shipping address.

Contact us


The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.


Alternatively get in touch with us via Live Chat below. Our agents work from 10am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.


For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.

If you would prefer to email:

For business and partner enquiries:

For career and application queries:


United Kingdom
+44 (0) 20 3286 6644
10am - 10:30pm (GMT), 7 days a week

United States
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week

0 0