Votes:
Pairing your trackers
To pair your trackers make sure the trackers are charged and awake. If you have put your trackers into hibernation mode manually or if they have not been used for over 7 days, you will need to wake them by plugging them into a power source. Then follow these steps in the Carv app:
- Select the three dots in the bottom right hand corner of your screen (cog icon if on Android and app version 5.4.0)
- Go to the “Setup Carv” tab at the top of your screen
- Next select “Setup left”
- Place the charged tracker directly under the phone and press “Pair”
- Repeat these steps for the right tracker
The trackers do not have designated sides until you pair them as the left or right tracker.
Unpairing your trackers
To unpair your trackers:
- Select the three dots in the bottom right hand corner of your screen
- Go to the “Setup Carv” tab at the top of your screen
- Next select “Setup left”
- Once there, click on the three dots/cog icon in the top right of the screen
- Select “Unpair”
- You will then be given the option to select “Both” to unpair both trackers.
For day to day use of Carv, we recommend that you unpair the trackers, unplug them from the inserts and charge them overnight. In the morning, you simply pair the trackers again and attach them to the inserts.
Contact us
CARV APP
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
LIVE CHAT
Alternatively get in touch with us via Live Chat below. Our agents work from 10am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: support@getcarv.com
For business and partner enquiries: partner@getcarv.com
For career and application queries: join@getcarv.com
PHONE
United Kingdom
+44 (0) 20 3286 6644
10am - 10:30pm (GMT), 7 days a week
United States
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week
