Votes:
What to Expect Next:
Thank you for ordering Carv 2!
You’ll receive a confirmation email within 48 hours of your purchase—be sure to check your spam or junk folder if it doesn’t appear in your inbox. Once your order is on its way we’ll send you a tracking link via email.
On the same day, you’ll receive your Carv Pass Code via email to add your pass to your Carv app.
Once added, your pass will activate automatically when you first ski or on the 30th of April if you don't ski before then.
When will I receive my order
Once your order is dispatched, you’ll receive an email with a tracking link.
Delivery times may vary slightly based on your location, but you’ll receive updates throughout the process.
For more information please check out our shipping FAQ page here
How do I add my pass to my account?
Upon purchase, you’ll receive an email with your unique Carv Pass Code.
To add your pass, simply open the Carv app, pair your sensors, enter the code, and your pass will be linked to your account.
Don’t worry—this won’t activate the pass just yet. It will activate automatically on your first ski day.
When/how does my pass activate?
Once you’ve added your pass using your pass code, your Carv pass will activate automatically the first time you ski.
If you don’t ski with Carv this winter, your pass will activate on the 30th of April.
How do I get help if I encounter issues with Carv 2?
If you run into any problems while setting up or using your Carv 2, the Carv app offers in-app support with troubleshooting guides.
You can also reach out to our support team through the app, via email or on our website: https://getcarv.com/contact for personalised assistance.
Contact us
CARV APP
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
LIVE CHAT
Alternatively get in touch with us via Live Chat below.
Our working hours (9am - 1:30pm ET, or 9:30am-5:30pm BST).
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: support@getcarv.com
For business and partner enquiries: partner@getcarv.com
For career and application queries: join@getcarv.com
PHONE
United Kingdom
+44 (0) 20 4571 9678
9:30am - 5:30pm (BST), Mon-Fri
United States
+1 239 366 2909
9am - 1:30pm (ET) , Mon-Fri