Orders & Shipping

Frequently Asked Questions

Once your order ships, you'll receive an email containing the tracking details.

You can track your order here Carv Tracking.

Please note that all Early Bird orders are due to arrive by 25 October 2025.

All Early Bird orders will be dispatched for delivery by 24 October 2025. The information below applies to any orders made after the sale has ended.

All Carv orders can be tracked to ensure safe delivery. Tracking information is shared via email at the point of shipment.

Our delivery times for standard delivery are as follows. Estimates are based on orders placed before cutoff at the warehouses' local time which can be found on the Carv shipping blog.

  • USA — Courier: USPS/DHL/UPS/Ontrac — Delivery: 3-5 business days
  • UK — Courier: Royal Mail — Delivery: 2-3 business days
  • Switzerland — Courier: Swiss Post — Delivery: 2-3 business days
  • Australia — Courier: Aus Post — Delivery: 2-4 business days
  • Germany, Austria, Netherlands, Italy, France & Belgium — Courier: UPS/Spring Global/PostNL — Delivery: 3-5 business days
  • Rest of Europe — Courier: UPS — Delivery: 4-6 business days
  • All other countries — Courier: UPS/DHL Express — Delivery: 6-8 business days


Iran/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries.

We also offer paid express shipping in the US, UK, and some EU countries. This is a two business day service across all regions, with an additional next-day option available for orders within the US.

Couriers are subject to change, depending on availability.

For full details check out the Carv shipping blog.

We can ship Carv to PO box addresses in the US.

Unfortunately our nominated couriers are unable to deliver to PO box addresses elsewhere in the world, including Canada due to Canada Post strike actions.

As such, please kindly provide us with an alternate shipping address to ensure your Carv device is delivered as quickly as possible!

We offer free worldwide shipping on all orders.

We also offer paid express shipping at checkout if you wish to expedite the shipment of your order. The price is dependent on delivery location.

Due to carrier restrictions we can no longer ship to Iran, Russia, Belarus.

Orders to countries outside the USA, UK, Canada, Switzerland, EU and Australia may be subject to country-specific import fees, customs fees or duties.

These charges are the sole responsibility of the customer. See our full article on this here.

We're sorry if Carv has not worked out for you for any reason.

We offer hassle-free returns within 100 days of delivery of your Carv unit. Once we've received your return, we'll process your refund including any Carv Pass fees that were paid upfront.

Should you wish to request a return, you're able to do so using this link.

You will be responsible for the cost of return shipping. We request that your Carv is returned in the original packaging if possible.

Once your return is received, we'll send you an email to notify you that we have received your returned item. It may take up to 14 days to receive the confirmation email and to see the returned funds in your account.

Shipping

We offer Free Worldwide Shipping for all customers.

Early Bird orders will be delivered by the 24 October 2025.

Unfortunately we cannot currently deliver to Russia, Iran, or Belarus due to carrier restrictions.

See a full table of our expected shipping times here: Shipping estimates

If you've noticed an error on your shipping address, please get in touch with us as soon as possible. We will try to amend this before your order is shipped out.


If your order has already been dispatched, we'll be unable to amend your shipping address.

You'll need to pay customs and duties if you are located outside of the USA, UK, Canada, EU, Switzerland or Australia.

Please see here for our full breakdown of customs estimates for countries where our customers typically order Carv from: Customs & Duty.

Returns

We stand behind the quality and innovation of Carv.

If, for any reason, you feel that Carv didn't meet your expectations, you can return within 100 days of delivery for a full refund.

We're sorry if Carv hasn't worked out for you for any reason.

We offer hassle free returns within 100 days of delivery of your Carv unit — for which we'll offer a full refund including any Carv Pass fees that were paid upfront.

Should you wish to request a return, please complete the following form. You'll need your order number and your order email address.

See our full returns policy here.

As per our Terms of Service, you may cancel your pre-order up to dispatch for a full refund.

To do so, please contact us via our webchat or email below.

Please be aware that once your order has dispatched, we're unable to cancel the order or make any changes to your shipping address.

Gifting

Carv is a perfect gift for any enthusiastic skiers in your life.

It's fantastic to hear you're looking to gift Carv! You can purchase the Carv Pass you'd like to give on our website.

In the top right hand corner of the page, you can click the icon to "Make Gift" to turn your purchase into a gift. Alternatively, you can choose to make your purchase a gift at checkout.

The gift will still be protected by our 100 day returns policy, incase there are issues.

After the gifted Carv Pass expires, the user can choose whether they want to purchase their own Pass and keep all of their existing data for future years!

Unfortunately we do not sell gift cards at the moment. Please see above for more information on how to gift Carv to a keen skier in your life!

Contact us

If you've experienced any delivery issues, please contact our team through this page. We're here to help.

Loved by every level of skier

  • “One of the best investments to improve my skiing I ever made.”

    Randy Babcock

    National Ski Patroller

  • “I got accurate feedback. The same type of coaching my coach would give. I was blown away.”

    Jeremy Bloom

    3x World Champion, 2X Olympian

  • “It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”

    Jonathan Ballou

    PSIA Alpine Examiner

  • “I could see my skiing improving in only a few hours.”

    Natalya Paul

    Stuff Magazine

  • “Carv shows the truth about how I stand and move vs how I think I move on skis.”

    Michael Rogan

    Head Coach, Pro Ski Instructors of America Demo Team

  • “It was the best purchase I have made in a long time.”

    Jonathon Parton

    Carv customer

  • “Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”

    Christian Müller

    Carv customer

  • “People with me commented on how much better I was skiing”

    Paula C

    Carv customer

  • “Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”

    Ruth Louise

    Verified Carv user

  • “Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”

    Filip Filisar

    Olympian, Ski Cross World Champion

  • “I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”

    Patricia Montgomery

    Carv customer

  • “A great and unique tool for any reasonably serious skier.”

    Richard Salzedo

    Carv customer

  • “It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”

    Alex Hoye

    Founder, Faction Skis

  • “It visualised a lot of things that you cannot see in the video. It's definitely next level!”

    Luka Krajnc

    Head coach, Slovenian Ski Cross Team

  • “The whole concept of CARV is mind blowing. Amazing!!”

    John McQuaid

    Carv customer

  • “When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”

    Dominic Haffner

    Co-Founder, Unique Skis

  • “It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”

    Jernej Koblar

    3 Time Olympian, Alpine Skier

  • “Fantastic bit of kit - especially for intermediate skiers”

    Christopher Kenny

    Carv customer

  • “I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”

    Xaghra R

    Carv customer

  • “A great way for skiers of any level to improve their technique”

    John

    Carv customer

  • “Instead of not understanding where the problems are coming from, it will be instant.”

    Denis O’Brien

    FFS National Ski Instructors Premier Degree France