Orders & Shipping
Orders & Shipping
Frequently Asked Questions
Once your order ships, you will receive an email containing the tracking details.
You can track your order here: Carv Tracking
Please note that all Pre-Sale orders are due to arrive from the 5th of November onwards.
All Carv orders can be tracked to ensure safe delivery and tracking information is shared via email at the point of shipment.
Our delivery times for standard delivery are as follows - estimates based on orders placed before 11am at the warehouse’s local time:
USA - Courier: USPS - Delivery: 3-5 business days
Canada - Courier: Purolator - Delivery: 3-6 business days
UK - Courier: Royal Mail - Delivery: 2-4 business days
Europe - Courier: DPD - Delivery: 3-5 business days
All other countries - Courier: DHL Express - Delivery: 6-8 business days
Iran/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries
We also offer paid express shipping in the US, UK, and the EU. This is a 2 business day service across all regions, with an additional next-day option available for orders within the US.
Couriers are subject to change, depending on availability.
We can ship Carv to PO Box addresses in the US and Canada!
Unfortunately our nominated couriers are unable to deliver to PO Box addresses elsewhere in the world. As such, we would kindly ask that you provide us with an alternate shipping address so as to ensure your Carv device is delivered as quickly as possible!
We have free worldwide shipping on all orders. (Due to carrier restrictions we can no longer ship to Iran, Russia, Belarus).
We also offer paid express shipping at checkout if you wish to expedite the shipment of your order, price dependent on delivery location.
Orders to countries outside the USA, Canada, EU, and the UK may be subject to country-specific import fees, customs fees or duties. These charges are the sole responsibility of the customer. See our full article on this here.
We're sorry if Carv has not worked out for you for any reason. We offer hassle-free returns within 100 days of delivery of your Carv unit. Once we have received your return, we will process your refund including any Carv Pass fees that were paid upfront.
Should you wish to request a return, you are able to do so using this link.
You will be responsible for the cost of return shipping. We request that your Carv is returned in the original packaging if possible.
Once your return is received we will send you an email to notify you that we have received your returned item. It may take up to 14 days to receive the confirmation email and to see the funds in your account.
Shipping
We offer Free Worldwide Shipping for all Customers and a Paid express service to UK, US, EU and Canadian addresses
Unfortunately we cannot currently deliver to Russia, Iran, or Belarus due to carrier restrictions.
See a full table of our expected shipping times use the link below:
If you have noticed an error on your shipping address, please get in touch with us as soon as possible so that we can try to amend this before it is shipped out. If your order has already been dispatched please note that we will be unable to amend your shipping address.
You will need to pay customs and duties if you are located outside of the USA, Canada, UK, and the EU.
Please see our full article on customs fees for a breakdown of customs estimates for countries where our customers typically order Carv from:
Returns
We stand behind the quality and innovation of Carv. If for any reason you don’t feel that Carv meets your expectations, you can return it within 100 days of delivery for a full refund.
We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit, for which we will offer a full refund including any Carv Pass fees that were paid upfront.
Should you wish to request a return, please let us know by completing the following form. You will need your Order Number and your order email address.
See our full returns policy here.
As per our Terms of Service, you may cancel your pre-order up to the dispatch without giving any reason and receive a full refund. To do so, please contact us via our webchat below, or via email. Please be aware that after your order has dispatched we are unable to cancel your order or make changes to the shipping address.
Gifting
Carv is a perfect gift for any enthusiastic skiers in your life.
Fantastic to hear you're looking to gift Carv! Purchase the Carv Pass you would like to give on our website
In the top right hand corner of the page, you can choose the icon to 'Make Gift', click this to turn it into a gift. Alternatively, you can choose to make it a gift at checkout.
The gift is still protected by our 100 day returns policy incase of any issues!
After the Carv Pass expires the user can choose whether they want to purchase their own Pass in future years, keeping all their existing data!
Unfortunately, at the moment we do not sell gift cards. But please see above on how you can gift Carv to a keen skier in your life!
Contact us
If you've experienced any delivery issues, please contact our team through this page. We're here to help and happy to assist!
Loved by every level of skier
“One of the best investments to improve my skiing I ever made.”
Randy Babcock
National Ski Patroller
“I got accurate feedback. The same type of coaching my coach would give. I was blown away.”
Jeremy Bloom
3x World Champion, 2X Olympian
“It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”
Jonathan Ballou
PSIA Alpine Examiner
“I could see my skiing improving in only a few hours.”
Natalya Paul
Stuff Magazine
“Carv shows the truth about how I stand and move vs how I think I move on skis.”
Michael Rogan
Head Coach, Pro Ski Instructors of America Demo Team
“It was the best purchase I have made in a long time.”
Jonathon Parton
Carv customer
“Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”
Christian Müller
Carv customer
“People with me commented on how much better I was skiing”
Paula C
Carv customer
“Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”
Ruth Louise
Verified Carv user
“Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”
Filip Filisar
Olympian, Ski Cross World Champion
“I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”
Patricia Montgomery
Carv customer
“A great and unique tool for any reasonably serious skier.”
Richard Salzedo
Carv customer
“It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”
Alex Hoye
Founder, Faction Skis
“It visualised a lot of things that you cannot see in the video. It's definitely next level!”
Luka Krajnc
Head coach, Slovenian Ski Cross Team
“The whole concept of CARV is mind blowing. Amazing!!”
John McQuaid
Carv customer
“When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”
Dominic Haffner
Co-Founder, Unique Skis
“It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”
Jernej Koblar
3 Time Olympian, Alpine Skier
“The first week of use blew me away. The improvement (noted by my wife) was tremendous”
Justin
Carv customer
“Fantastic bit of kit - especially for intermediate skiers”
Christopher Kenny
Carv customer
“I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”
Xaghra R
Carv customer
“A great way for skiers of any level to improve their technique”
John
Carv customer
“Instead of not understanding where the problems are coming from, it will be instant.”
Denis O’Brien
FFS National Ski Instructors Premier Degree France
