Orders & Shipping
Frequently Asked Questions
Once your order ships, you will receive an email containing tracking details. Please note the courier used will depend on the shipping location and availability.
You can track:
USPS shipments here
Canada Post shipments here
AN Post shipment here
UPS shipments here
DHL shipments here
Yodel shipments here
If you have not received a shipping confirmation email two working days after your purchase please contact our support team using the links at the bottom of this page, we’d be happy to help you track down your order!
All Carv orders can be tracked to ensure safe delivery and tracking information is shared via email at the point of shipment.
Our delivery times for standard delivery are as follows - estimates based on orders placed before 11am at the warehouse’s local time:
USA - Courier: USPS - Delivery: 3-6 business days
Canada - Courier: Canada Post - Delivery: 3-6 business days
South America - Courier: Local postal service - Delivery: 6-8 business days
UK - Courier: Yodel - Delivery: 2-4 business days
Europe - Courier: UPS - Delivery: 3-6 business days
Australia/New Zealand - Courier: Local postal service - Delivery: 6-8 business days
All other countries - Courier: Local postal service - Delivery: 3-8 business days
Ukraine/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries
For paid express shipping we estimate 2 business days for delivery. Available in: USA, Canada, UK, Netherlands, Ireland, Belgium, Germany, France, Spain, Italy, Switzerland, Austria, Denmark
Couriers are subject to change, depending on availability. If you have not received a shipping confirmation email two working days after your purchase please contact our support team using the links at the bottom of this page. We’d be happy to help you track down your order!
We can now ship Carv to PO Box addresses in either the USA or Canada!
Unfortunately our nominated couriers are unable to deliver to PO Box addresses elsewhere in the world. As such, we would kindly ask that you provide us with an alternate shipping address so as to ensure your Carv device is delivered as quickly as possible!
We have free worldwide shipping on all orders. (Due to carrier restrictions we can no longer ship to Ukraine, Russia, Belarus).
We also offer paid express shipping if you wish to expedite the shipment of your order, price dependent on delivery location.
Orders to countries outside the USA, Canda, EU, and UK may be subject to country-specific import fees, customs fees or duties. These charges are the sole responsibility of the customer. See our full article on this here.
We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit. Once we have received your return, we will process your refund including any membership fees that were paid upfront.
Should you wish to request a return or exchange, you are able to do so using this link.You will be responsible for the cost of return shipping. We request that your Carv is returned in the original packaging if possible.
Once your return is received we will send you an email to notify you that we have received your returned item. It may take up to 14 days to receive the confirmation email and to see the funds in your account.
You can request to exchange your Carv unit for a different size up to 100 days after delivery, by following this link. To request and generate a custom return label for your unit, you will need your Order Number (including the #) and the email address you used to purchase Carv.
We ship your new unit as soon as your device is received and inspected, or alternatively we can ship your new size immediately if you require a quick turnaround to get skiing with Carv. In this case we take a $1 deposit, and only charge you for the unit if your old device isn't shipped within 28 days.
Orders are dispatched the same business day if ordered before 11am local time for each fulfilment center.
Unfortunately we cannot currently deliver to Russia, Ukraine, or Belarus due to carrier restrictions.
See a full table of our expected shipping times use the link below:
If you have noticed an error on your shipping address, please get in touch with us as soon as possible so that we can try to amend this before it is shipped out. If your order has already been dispatched please note that we will be unable to amend your shipping address.
You will need to pay customs and duties if you are located outside of the UK, EU, US, or Canada.
US order values over 800 USD will incur Import Duties. If you are ordering 3 or more units to the US please expect that you might have to pay import taxes.
Please see our full article on customs fees for a breakdown of customs estimates for countries where our customers typically order Carv from:
We want you to be happy with Carv in your boots. If you do not find a good fit with your boots you can either swap Carv for a different size, or return it within 100 days of delivery.
We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit, for which we will offer a full refund including any membership fees that were paid upfront. We will also exchange a unit for a new size within 100 days of delivery.
Should you wish to request a return or exchange, please let us know by completing the following form. You will need your Order Number and your order email address.
See our full returns and exchanges policy here.
As per our Terms of Service, you may cancel your pre-order up to the dispatch without giving any reason and receive a full refund. To do so, please contact us. Please be aware that after your order has dispatched we are unable to cancel your order or make changes to the shipping address.
Carv is a perfect gift for any enthusiastic skiers in your life.
Purchase the membership plan you would like to gift as usual through our website, and select the boot size
Once you have added Carv to your cart there is the option to Gift Carv
You'll be buying them a prepaid coaching pack that they can activate whenever they like, using the gift activation code that will be emailed after checkout
They're protected by our boot fit guarantee and 100 day returns and exchanges incase you get the size a little off
After the prepaid pack expires they can choose how to renew for future years
Unfortunately, at the moment we do not sell gift cards. But please see above on how you can gift Carv to a keen skier in your life!
Introducing the Carv referral programme, back and better than ever for the 2023/24 season!
When you refer a friend you can give them $40 USD* off their first purchase of Carv. Simply head to the ‘More’ tab of the Carv app, scroll down and click ‘Refer a Friend’. From here you can generate either a link or a QR code to share with your friends and family.
They can then apply their discount code at checkout on the Carv website, once they have successfully purchased you will then receive a referral point in the app.
*or equivalent purchase currency
The more friends you refer to Carv the bigger the reward! We have 5 tiers in total, and for every referral, you climb another step on the ladder. Each tier has a reward, either a discount on your next membership, some exclusive stash or a pair of exclusive Carv goggles if you manage to get to tier 5!
To see your next reward milestone or to claim your reward head to the Carv app!
If you are experiencing any issues with either the referral programme or redeeming your rewards please reach out to the team who would be happy to help.
Contact us
CARV APP
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
LIVE CHAT
Alternatively get in touch with us via Live Chat below. Our agents work from 10am-5:30pm GMT (9am - 1:30pm ET and 9am - 2:30pm PST), Mon-Fri.
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: support@getcarv.com
For business and partner enquiries: partner@getcarv.com
For career and application queries: join@getcarv.com
PHONE
United Kingdom
+44 (0) 20 4571 9678
10am - 5:30pm (GMT), Mon-Fri
United States
+1 239 366 2909
9am - 1:30pm (ET) and 9am - 2:30pm (PST), Mon-Fri