Orders & Shipping

Frequently Asked Questions

Once your order ships, you will receive an email from one of our shipping providers, containing tracking details. Please note the courier used will depend on the shipping location.

You can track:

UPS shipments here

DHL shipments here

Canada Post shipments here

USPS shipments here

If you have not received a shipping confirmation email two working days after your purchase please contact our support team using the links at the bottom of this page.

Our estimated shipping times are as follows (excluding remote areas)

  • USA - Courier: USPS or DHL - Delivery: 1-3 business days

  • Canada - Courier: Canada Post or DHL - Delivery: 1-5 business days

  • South America - Courier: DHL - Delivery: 3-6 business days

  • UK - Courier: UPS or DHL - Delivery: 1-3 business days

  • Europe - Courier: DHL - Delivery: 1-3 business days

  • Australia/New Zealand - Courier: DHL - Delivery: 5-6 business days

  • Ireland - Courier: DPD - Delivery: 1-3 business days

  • All other countries - Courier: DHL - Delivery: 2-5 business days

  • Ukraine/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries

We can now ship Carv to PO Box addresses in either the USA or Canada!

Unfortunately our nominated couriers are unable to deliver to PO Box addresses elsewhere in the world. As such, we would kindly ask that you provide us with an alternate shipping address so as to ensure your Carv device is delivered as quickly as possible!

We have free worldwide shipping on all orders. (Due to carrier restrictions we can no longer ship to Ukraine, Russia, Belarus)

Orders to countries outside the USA, Canda, EU, and UK may be subject to country-specific import fees, customs fees or duties. These charges are the sole responsibility of the customer. See our full article on this here.

We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit. Once we have received your return, we will process your refund including any membership fees that were paid upfront.

You can request either to return your Carv unit, or to exchange it for a different size by filling out this form.

You will be responsible for the cost of return shipping. We request that your Carv is returned in the original packaging if possible.

Once your return is received we will send you an email to notify you that we have received your returned item. It may take up to 14 days to receive the confirmation email and to see the funds in your account.

You can request to exchange your Carv unit for a different size up to 100 days after delivery, by filling in our exchange request form found here.

Shipping

Orders are dispatched the same business day if ordered before 11am local time for each fulfilment center.

Unfortunately we cannot currently deliver to Russia, Ukraine, or Belarus due to carrier restrictions.

See a full table of our expected shipping times use the link below:

Shipping estimates

If you have noticed an error on your shipping address, please get in touch with us as soon as possible so that we can try to amend this before it is shipped out. If your order has already been dispatched please note that we will be unable to amend your shipping address.

You will need to pay customs and duties if you are located outside of the UK, EU, US, or Canada.

US order values over 800 USD will incur Import Duties. If you are ordering 3 or more units to the US please expect that you might have to pay import taxes.

Please see our full article on customs fees for a breakdown of customs estimates for countries where our customers typically order Carv from:

Customs & Duty

Returns & Exchanges

We want you to be happy with Carv in your boots. If you do not find a good fit with your boots you can either swap Carv for a different size, or return it within 100 days of delivery.

We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit, for which we will offer a full refund including any membership fees that were paid upfront. We will also exchange a unit for a new size within 100 days of delivery.

Should you wish to request a return or exchange, please let us know by completing the following form. You will need your Order Number and your order email address.

See our full returns and exchanges policy here.

As per our Terms of Service, you may cancel your pre-order up to the dispatch without giving any reason and receive a full refund. To do so, please contact us. Please be aware that after your order has dispatched we are unable to cancel your order or make changes to the shipping address.

Gifting

Carv is a perfect gift for any enthusiastic skiers in your life.

  • Purchase the membership plan you would like to gift as usual through our website, and select the boot size

  • Once you have added Carv to your cart there is the option to Gift Carv

  • You'll be buying them a prepaid coaching pack that they can activate whenever they like, using the gift activation code that will be emailed after checkout

  • They're protected by our boot fit guarantee and 100 day returns and exchanges incase you get the size a little off

  • After the prepaid pack expires they can choose how to renew for future years

Unfortunately, at the moment we do not sell gift cards. But please see above on how you can gift Carv to a keen skier in your life!

Contact us

CARV APP

The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.

LIVE CHAT

Alternatively get in touch with us via Live Chat below. Our agents work from 9am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.

EMAIL

For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.

If you would prefer to email: support@getcarv.com

For business and partner enquiries: partner@getcarv.com

For career and application queries: join@getcarv.com

PHONE

United Kingdom
+44 (0) 20 3286 6644
9am - 10:30pm (GMT), 7 days a week

United States
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week

Loved by every level of skier

  • “One of the best investments to improve my skiing I ever made.”

    Randy Babcock

    National Ski Patroller

  • “I got accurate feedback. The same type of coaching my coach would give. I was blown away.”

    Jeremy Bloom

    3x World Champion, 2X Olympian

  • “It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”

    Jonathan Ballou

    PSIA Alpine Examiner

  • “I could see my skiing improving in only a few hours.”

    Natalya Paul

    Stuff Magazine

  • “Carv shows the truth about how I stand and move vs how I think I move on skis.”

    Michael Rogan

    Head Coach, Pro Ski Instructors of America Demo Team

  • “It was the best purchase I have made in a long time.”

    Jonathon Parton

    Carv customer

  • “Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”

    Christian Müller

    Carv customer

  • “People with me commented on how much better I was skiing”

    Paula C

    Carv customer

  • “Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”

    Ruth Louise

    Verified Carv user

  • “Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”

    Filip Filisar

    Olympian, Ski Cross World Champion

  • “I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”

    Patricia Montgomery

    Carv customer

  • “A great and unique tool for any reasonably serious skier.”

    Richard Salzedo

    Carv customer

  • “It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”

    Alex Hoye

    Founder, Faction Skis

  • “It visualised a lot of things that you cannot see in the video. It's definitely next level!”

    Luka Krajnc

    Head coach, Slovenian Ski Cross Team

  • “I think that this is very evolutionary for Cross-Country Skiing!”

    Enrico Nizzi

    Olympian, Cross-Country Skier

  • “The whole concept of CARV is mind blowing. Amazing!!”

    John McQuaid

    Carv customer

  • “When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”

    Dominic Haffner

    Co-Founder, Unique Skis

  • “It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”

    Jernej Koblar

    3 Time Olympian, Alpine Skier

  • “The first week of use blew me away. The improvement (noted by my wife) was tremendous”

    Justin

    Carv customer

  • “Fantastic bit of kit - especially for intermediate skiers”

    Christopher Kenny

    Carv customer

  • “I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”

    Xaghra R

    Carv customer

  • “A great way for skiers of any level to improve their technique”

    John

    Carv customer

  • “Instead of not understanding where the problems are coming from, it will be instant.”

    Denis O’Brien

    FFS National Ski Instructors Premier Degree France