Frequently Asked Questions

When you download the Carv app for the first time, you will be asked to create an account and enter a Pass Code to add your pass to your Carv account.

If you ordered through pre-sale, your Pass Code will be emailed to you around 24 October 2026, which is when we're aiming to have your pre-sale sensors delivered to you.

Once your Pass is added to your Carv account, it will activate when you first ski with Carv. If you don’t ski with Carv after purchasing the pass, it will activate automatically on the last day of the season (30 April 2026).


Your Pass will automatically renew one year from activation. If you have a 2 Year Pass, this will automatically renew two years from activation.

All Early Bird orders will be dispatched for delivery by 24 October 2025. The information below applies to any orders made after the sale has ended.

All Carv orders can be tracked to ensure safe delivery. Tracking information is shared via email at the point of shipment.

Our delivery times for standard delivery are as follows. Estimates are based on orders placed before cutoff at the warehouses' local time which can be found on the Carv shipping blog.

  • USA — Courier: USPS/DHL/UPS/Ontrac — Delivery: 3-5 business days
  • UK — Courier: Royal Mail — Delivery: 2-3 business days
  • Switzerland — Courier: Swiss Post — Delivery: 2-3 business days
  • Australia — Courier: Aus Post — Delivery: 2-4 business days
  • Germany, Austria, Netherlands, Italy, France & Belgium — Courier: UPS/Spring Global/PostNL — Delivery: 3-5 business days
  • Rest of Europe — Courier: UPS — Delivery: 4-6 business days
  • All other countries — Courier: UPS/DHL Express — Delivery: 6-8 business days


Iran/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries.

We also offer paid express shipping in the US, UK, and some EU countries. This is a two business day service across all regions, with an additional next-day option available for orders within the US.

Couriers are subject to change, depending on availability.

For full details check out the Carv shipping blog.

Yes — Carv goes wherever you go!

Last season, we introduced terrain detection. So Carv can automatically detect the difficulty and snow type that you're skiing on — taking into account steepness and terrain variability (bumps, variable, powder).

Carv will adapt your score based on the terrain, so you're always rewarded for keeping your form when things get dicey.

This year, we’ve been working hard on improving our coaching to suit the snow. So whether you’re in powder or bumps, we’ll be able to provide terrain specific coaching that’s relevant to you!

This year we’ve simplified the Carv experience. Just hit the "Start" button in the Ski tab and you’re ready to go!

Carv coaching comes in the form of instructive content in the app, both visual and written explanations, and real-time coaching with tips.

You can personalise your Audio Coaching experience based on what feedback you’d like to receive.

Ski:IQ Only
— You’ll get your Ski:IQ read out to you when you stop skiing.

Ski:IQ & Tips
— Our default mode. Hear your Ski:IQ when you stop skiing, and feedback on the runs. We’ll automatically assign you a focus area based on your skiing so far, but you can change this if you’d like to switch your skiing focus to something else.

Active Coach
— You’ll get real time feedback, Ski:IQ and achievements with a target that adapts to your skiing every ten turns.

Monitor
— Hear your score for every turn in real-time for your chosen metric.

Custom
— Want to hear something different? If you’d like to personalise your coaching further, you can use our custom settings.

Skiing with friends or family? You can turn off Audio Feedback altogether and check out your data on the lift, at the end of the day, or whenever suits you best.

We're sorry if Carv has not worked out for you for any reason.

We offer hassle-free returns within 100 days of delivery of your Carv unit. Once we've received your return, we'll process your refund including any Carv Pass fees that were paid upfront.

Should you wish to request a return, you're able to do so using this link.

You will be responsible for the cost of return shipping. We request that your Carv is returned in the original packaging if possible.

Once your return is received, we'll send you an email to notify you that we have received your returned item. It may take up to 14 days to receive the confirmation email and to see the returned funds in your account.

Contact us

CARV APP

The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.

LIVE CHAT

Alternatively get in touch with us via Live Chat below (widget in bottom right of webpage). Our team are online 9am - 5pm BST, Monday-Friday

EMAIL

For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.

If you would prefer to email: support@getcarv.com

For business and partner enquiries: partner@getcarv.com

For career and application queries: join@getcarv.com

PHONE

United Kingdom

+44 (0) 20 4571 9678

9am - 5pm (BST), Mon-Fri

United States

+1 239 366 2909

4am - 12pm (EST), Mon-Fri

Loved by every level of skier

  • “One of the best investments to improve my skiing I ever made.”

    Randy Babcock

    National Ski Patroller

  • “I got accurate feedback. The same type of coaching my coach would give. I was blown away.”

    Jeremy Bloom

    3x World Champion, 2X Olympian

  • “It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”

    Jonathan Ballou

    PSIA Alpine Examiner

  • “I could see my skiing improving in only a few hours.”

    Natalya Paul

    Stuff Magazine

  • “Carv shows the truth about how I stand and move vs how I think I move on skis.”

    Michael Rogan

    Head Coach, Pro Ski Instructors of America Demo Team

  • “It was the best purchase I have made in a long time.”

    Jonathon Parton

    Carv customer

  • “Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”

    Christian Müller

    Carv customer

  • “People with me commented on how much better I was skiing”

    Paula C

    Carv customer

  • “Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”

    Ruth Louise

    Verified Carv user

  • “Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”

    Filip Filisar

    Olympian, Ski Cross World Champion

  • “I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”

    Patricia Montgomery

    Carv customer

  • “A great and unique tool for any reasonably serious skier.”

    Richard Salzedo

    Carv customer

  • “It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”

    Alex Hoye

    Founder, Faction Skis

  • “It visualised a lot of things that you cannot see in the video. It's definitely next level!”

    Luka Krajnc

    Head coach, Slovenian Ski Cross Team

  • “The whole concept of CARV is mind blowing. Amazing!!”

    John McQuaid

    Carv customer

  • “When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”

    Dominic Haffner

    Co-Founder, Unique Skis

  • “It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”

    Jernej Koblar

    3 Time Olympian, Alpine Skier

  • “Fantastic bit of kit - especially for intermediate skiers”

    Christopher Kenny

    Carv customer

  • “I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”

    Xaghra R

    Carv customer

  • “A great way for skiers of any level to improve their technique”

    John

    Carv customer

  • “Instead of not understanding where the problems are coming from, it will be instant.”

    Denis O’Brien

    FFS National Ski Instructors Premier Degree France