Frequently Asked Questions

Carv knows when you are skiing and monitors the movement of each foot with 35 live metrics. These metrics included very precise measurements of the angle, rotation, pressure distribution of each foot.

These data are used to compare your turns against professional benchmarks (Level 3/4 ski instructors) so Carv can assess your technique for four skills:

  1. Balance (forward/back lean)
  2. Edging (edge angle, similarity and more)
  3. Rotation (rotary smoothness and similarity)
  4. Pressure (outside/inside ski, smoothness and more).

Carv identifies the skill that's holding you back.

You'll get personalised tips and drills, designed with top instructors, to help you improve your skills.

To find out which size of Carv you need please see our full article on sizing here:

Carv sizing guide

If your insert is slightly too big and bending at the edges or too small and has some space around it then please read our article here:

What if my Carv inserts are too big or too small?

There are four modes you can choose from when skiing with Carv:

Free ski mode - This mode tracks your skiing and analyses your overall technique to give you a Ski:IQ™, with audio feedback and tips once you get on a lift.

Training mode - There are 4 drills, with 20 levels to complete for each, with real time feedback delivered through your headphones.

Challenge mode - Push your boundaries and improve particular movements, with a number of skiing challenges.

Monitor mode - Hear a live direct feed for a specific metric on every turn. These metrics as some of the most important for achieving a high Ski:IQ™.

To read more on each of these modes, see the link below:

Carv's Skiing Modes

We're sorry if Carv has not worked out for you for any reason. We offer hassle free returns within 100 days of delivery of your Carv unit. Once we have received your return, we will process your refund including any membership fees that were paid upfront.

Should you wish to request a return or exchange, please let us know by completing one of the forms below:

  • For customers that purchased in US dollars and are currently based in the US, please complete this form.
  • For all other customers, please complete this form instead.

You will be responsible for the cost of return shipping. We request that your Carv is returned in the original packaging if possible.

Once your return is received we will send you an email to notify you that we have received your returned item. It may take up to 14 days to receive the confirmation email and to see the funds in your account.

Our estimated shipping times are as follows (excluding remote areas)

  • USA - Courier: USPS or DHL - Delivery: 1-3 business days

  • Canada - Courier: Canada Post or DHL - Delivery: 1-5 business days

  • South America - Courier: DHL - Delivery: 3-6 business days

  • UK - Courier: UPS or DHL - Delivery: 1-3 business days

  • Europe - Courier: DHL - Delivery: 1-3 business days

  • Australia/New Zealand - Courier: DHL - Delivery: 5-6 business days

  • Ireland - Courier: DPD - Delivery: 1-3 business days

  • All other countries - Courier: DHL - Delivery: 2-5 business days

  • Ukraine/Russia/Belarus: Due to carrier restrictions we can no longer ship to these countries

Each year we work hard to make Carv a more powerful ski coach. We work with the best instructors to create new performance metrics, coaching tips and recommendations to guide you on your ski improvement journey.
Improvement doesn’t stop after only one winter, so we’re excited to be able to keep you progressing with Carv membership by delivering fresh coaching content and new features every season.

To read more about the latest updates coming for the 22/23 season please see our page here.

Carv does not require an internet connection to record runs.

Internet is required to connect to the server so that your runs are saved and visible from your activity page . By going to “Settings” > “Data Syncing”, you can choose whether you want your activity data to be synced using mobile data or only when connected to Wifi.

Contact us

CARV APP

The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.

LIVE CHAT

Alternatively get in touch with us via Live Chat below. Our agents work from 9am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.

EMAIL

For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.

If you would prefer to email: support@getcarv.com

For business and partner enquiries: partner@getcarv.com

For career and application queries: join@getcarv.com

PHONE

United Kingdom
+44 (0) 20 3286 6644
9am - 10:30pm (GMT), 7 days a week

United States
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week

Loved by every level of skier

  • “One of the best investments to improve my skiing I ever made.”

    Randy Babcock

    National Ski Patroller

  • “I got accurate feedback. The same type of coaching my coach would give. I was blown away.”

    Jeremy Bloom

    3x World Champion, 2X Olympian

  • “It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”

    Jonathan Ballou

    PSIA Alpine Examiner

  • “I could see my skiing improving in only a few hours.”

    Natalya Paul

    Stuff Magazine

  • “Carv shows the truth about how I stand and move vs how I think I move on skis.”

    Michael Rogan

    Head Coach, Pro Ski Instructors of America Demo Team

  • “It was the best purchase I have made in a long time.”

    Jonathon Parton

    Carv customer

  • “Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”

    Christian Müller

    Carv customer

  • “People with me commented on how much better I was skiing”

    Paula C

    Carv customer

  • “Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”

    Ruth Louise

    Verified Carv user

  • “Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”

    Filip Filisar

    Olympian, Ski Cross World Champion

  • “I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”

    Patricia Montgomery

    Carv customer

  • “A great and unique tool for any reasonably serious skier.”

    Richard Salzedo

    Carv customer

  • “It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”

    Alex Hoye

    Founder, Faction Skis

  • “It visualised a lot of things that you cannot see in the video. It's definitely next level!”

    Luka Krajnc

    Head coach, Slovenian Ski Cross Team

  • “I think that this is very evolutionary for Cross-Country Skiing!”

    Enrico Nizzi

    Olympian, Cross-Country Skier

  • “The whole concept of CARV is mind blowing. Amazing!!”

    John McQuaid

    Carv customer

  • “When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”

    Dominic Haffner

    Co-Founder, Unique Skis

  • “It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”

    Jernej Koblar

    3 Time Olympian, Alpine Skier

  • “The first week of use blew me away. The improvement (noted by my wife) was tremendous”

    Justin

    Carv customer

  • “Fantastic bit of kit - especially for intermediate skiers”

    Christopher Kenny

    Carv customer

  • “I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”

    Xaghra R

    Carv customer

  • “A great way for skiers of any level to improve their technique”

    John

    Carv customer

  • “Instead of not understanding where the problems are coming from, it will be instant.”

    Denis O’Brien

    FFS National Ski Instructors Premier Degree France