Before you can start, you will need to charge your Carv sensors using the charging cable provided in the box.

Download the Carv app from the App or Google Play store and make a Carv account. You may be prompted to enter your Pass Code, which will be sent to your purchase email, to connect your Pass to your new Carv account. If you purchased during our Pre-sale, please note that your Pass Code will not be sent through to you until November 5th.

Before using Carv, you will need to charge the sensors. Once charged and you're ready to begin, click ‘Setup’ in the Carv app for full instructions on setting up your Carv Sensors.

In order to have your run added to the Ski:IQ leaderboard, you must first make 8 turns to ensure consistency and reliability in the metrics we calculate from the data collected by your Carv units.

The Internet is required to upload your data to our server, which our leaderboard data runs off. By going to
“Settings” > “Data Syncing”, you can choose whether you want your activity data to be uploaded using mobile data or only when connected to WiFi.

Your leaderboard score is Anonymous by default. If you’d like to be visible on the leaderboard, please go to the Carv app and complete the following steps:
👉 Go to the 'More' menu
👉 Go to 'Settings'
👉 Click 'Visible on leaderboard' and toggle the switch to on. The switch will be blue if it is on.

This year* we’ve simplified the Carv experience, just hit the ‘Start’ button in the Ski tab and you’re ready to go!

Carv coaching comes in the form of instructive content in the app, both visual and written explanations, and real-time coaching with tips.

You can personalise your Audio Coaching experience based on what feedback you’d like to receive.

Ski:IQ Only - You’ll get your Ski:IQ read out to you when you stop skiing.

Ski:IQ & Tips - Our default mode. Hear your Ski:IQ when you stop skiing, and feedback on the runs. We’ll automatically assign you a focus area based on your skiing so far, but you can change this if you’d like to switch your skiing focus to something else.

Active Coach - You’ll get real time feedback, Ski:IQ and achievements with a target that adapts to your skiing every 10 turns.

Monitor - Hear your score for every turn in real-time for your chosen metric.

Custom - Want to hear something different? If you’d like to personalise your coaching further, you can use our custom settings.

Skiing with friends or family? You can turn off Audio Feedback altogether and check out your data on the lift, at the end of the day, or whenever suits you.

* These features will be available in the Carv app beginning November 5th 2024

Carv 1
We would always recommend installing your Carv Inserts into your ski boots before travelling in order to prevent them from getting damaged during transit.

As for your Carv Battery Packs; each Battery Pack contains a lithium polymer battery, so remember to store these in your hand luggage when travelling by air. Certain airlines will require you to declare capacities in order to fly with batteries in your hand luggage. The Carv battery capacity is 720mAh per Battery Pack.

Carv 2
Your Carv Sensors each contain a lithium polymer battery, so remember to store these in your hand luggage when travelling by air. Certain airlines will require you to declare capacities in order to fly with batteries in your hand luggage. Their battery capacity is 300mAh per Sensor.

Users can now launch ski sessions and repeat ski tips with Siri Shortcuts - which can be triggered either via a voice command or by tapping the shortcut in the Shortcuts app (which is installed on iOS and WatchOS by default).

All you need to do is add the shortcuts via the menu screen in the "More" tab and then the shortcuts will appear in the "shortcuts" app on your watch (and phone).

Carv 1 (Inserts + Battery Packs)
To save battery between ski sessions, your Carv Battery Packs will go to sleep if left unplugged for 60 minutes or more, or if the app is closed. This will stop the battery packs from flashing. If you would like to stop the flashing whilst using the app, you can unpair your battery packs.

You do not need to turn off Carv to store it. Carv will automatically deep sleep (to protect battery health) if it is left unused for more than 7 days. To wake from deep sleep, simply plug in to charge before you next go skiing.

The Battery Packs can be woken up at any time by plugging the Inserts into the Battery Packs again. To wake from deep sleep, simply plug in to charge before you next go skiing.

Carv 2 (Sensors)
To save battery between ski sessions, your Carv Sensors will unpair after 30 minutes of inactivity in the app, or if the app is closed. This will stop the Sensors from flashing. If you would like to stop the flashing whilst using the app, you can unpair your sensors by clicking the cog in the top right hand corner of the setup, and ‘Unpair’. The Sensors will repair automatically when you open the Carv app.

If you would like to deep sleep your Sensors to preserve battery life, click the cog in the top right hand corner of the setup, then ‘Store Sensors’ > ‘Enable Deep Sleep’. To wake from deep sleep, simply plug in to charge before you next go skiing.

In the Carv app, head to More > Setup Carv.

Select which hardware version you’re using, Carv 1 (Inserts + Battery Packs) or Carv 2 (Sensors)

Carv 1
Make sure your Battery Packs are charged and awake. When you plug your Battery Packs in to charge they should show a solid green colour. If your Battery Packs are asleep, you will have to plug them into charge to wake them up.

Go to the “Setup Carv” tab at the top of your screen

Next select “Setup left”

Place the charged Battery Packs directly under the phone and press “Pair”

Repeat these steps for the right Battery Pack

If you are still having difficulty pairing your Battery Packs please see our Battery Pack Troubleshooting article. (link)"

Carv 2
Make sure your Sensors are charged and awake. When you plug your Sensors in to charge they should show a solid green colour. If your battery packs are asleep, you will have to plug them into charge to wake them up.

Your phone will automatically detect the nearest two Sensors to you. If these are your Sensors, click Pair with Sensors.

If you are still having difficulty pairing your Battery Packs please see our Sensor Troubleshooting article. (link)"

There are several factors that affect the rate of charge including voltage and temperature. On average it should take approximately 4 hours for the light to turn green.

Carv 1 Battery Packs should last for three consecutive days after a full charge.
Carv 2 Sensors should last for five consecutive days after a full charge.

Carv 1 (Inserts + Battery Packs)
The Carv logo on each Battery Pack lights up to indicate the following:

(While charging) Solid Red = Needs more charging

(While charging) Solid Green = Charged to 80% +

(While charging) Flashing Red = Charging issue, contact customer success.

Solid Blue = Firmware update in progress

Intermittent Blue Flash = Battery Pack is successfully paired to the phone via bluetooth

If paired, there will be an intermittent blue flash overlaying any solid colour.

If you are having issues with your Battery Packs please see our article on Battery Pack troubleshooting here.

Carv 2 (Sensors)
The ‘/’ light on each Sensor lights up to indicate the following:

(While charging) Pulsing Amber = Sensor is charging

(While charging) Solid Green = Sensor is fully charged

Pulsing White = Sensor is found and ready to pair

Solid White = Firmware update in progress

Alternating Flashing Amber and White = Hardware issue, contact customer success

Intermittent White Flash = Sensor is successfully paired

If paired, there will be an intermittent white flash overlaying any solid colour.

If you are having issues with your Battery Packs please see our article on Sensor troubleshooting here.

Unfortunately, you can only view your data on the Carv app, it is not possible to log in on a computer or to export your data into a csv file. If you are looking to view your account on a bigger screen, we recommend downloading the Carv app onto an iPad or tablet.

At the moment it is only possible to link Carv to Apple Health. You can do this via the 'More' tab and scroll to the bottom and click 'Connect to Apple Health'. Please note that though you can connect to Apple Health, you will not receive a calorie count for the sessions recorded.

We do not currently have compatibility with any other health or fitness applications such as Strava.

If you would like to see Carv compatible with more health and fitness apps, please feel free to submit a feature request by heading to our app. From here you can swipe left with two fingers and select 'Suggest Improvement' this will send the request directly to our product team to let them know this is something you would love to see from us soon!

iOS

Carv requires a minimum of iOS 16 or higher, though we always recommend that you use the latest version of iOS.

Android

Carv requires a minimum of Android 9.0 to run, and your phone must support Bluetooth 4.2.

Your device must have Google Play services installed. To read more about android compatibility please see our in depth article here.

The Carv app has been optimised in order to minimise its effect on your battery life.

However as the app communicates with your trackers via bluetooth, there will be a larger drain than during normal day-to-day usage.

The exact effect is hard to determine, as it will be dependent on the particular model of phone you are using with Carv, and the temperature and weather conditions in which you are skiing.

Carv is compatible with almost all wired and wireless headphones.
One of the things that makes Carv truly revolutionary is the real time audio coaching we provide.

Many of our users find that using one headphone, or AirPods with transparency mode, helps them stay aware of their environment.

If you would prefer to ski without headphones, it is possible to play the Carv audio feedback out loud from your phone speaker.