Frequently Asked Questions
Your Carv subscription can be cancelled at any time by contacting our customer success team on the Carv App, or using one of the contact links at the bottom of the page.
Please include your name, order number and the email address used to place your Carv order so that we can handle your request promptly.
Each year we work hard to make Carv a more powerful ski coach. We work with the best instructors to create new performance metrics, coaching tips and recommendations to guide you on your ski improvement journey.
Improvement doesn’t stop after only one winter, so we’re excited to be able to keep you progressing with Carv membership by delivering fresh coaching content and new features every season.
To read more about the latest updates coming for the 22/23 season please see our page here.
We have 3 membership plans:
Unlimited Carv Membership - Our most popular plan, perfect for the regular skier, the Unlimited Carv membership will take your skiing to the next level with unlimited on-snow content, billed annually.
2 Year Unlimited - gives you the same access as our Unlimited membership but with better value by paying every 2 years up front.
Daily Pass - Designed for less regular skiers who are equally as dedicated to ski improvement; the Daily Pass consists of a 6-Day pass billed annually, with the option to add extra days as you go
Booked another ski trip and need more days?
To add more days to your Daily Pass membership, simply get in touch with us via the Carv App, live chat or email, and let us know how many days you would like to add.
If you are having difficulty with your magic link please ensure that you are using the original purchase email address. If you are still having difficulties please get in touch with the team who will help resolve your issue.
What is a Carv membership?
Your membership will gain you access to our latest analytics, real-time coaching and training content throughout the course of the season, and beyond. Improvement doesn’t stop after only one winter, so we’re excited to keep you progressing with fresh coaching content and new features every season.
Each year we work hard to make Carv a more powerful ski coach. We work with the best instructors to create new performance metrics, coaching tips and recommendations to guide you on your ski improvement journey. Improvement doesn’t stop after only one winter, so we’re excited to be able to keep you progressing with Carv membership by delivering fresh coaching content and new features every season.
To read more about why Carv is memberships see the link below:
We offer three membership plans:
Unlimited Carv Membership - Our most popular plan, perfect for the regular skier
2 Year Unlimited Membership - Our best value plan paying every 2 years
Daily Pass - Designed for less regular skiers who are equally as dedicated to ski improvement
For more information on each of our plans please see our full article on this below:
If you ski for 6-10 days per year, we would recommend our Daily Pass suited to occasional skiers, the days can be used anytime within the year membership and do not have to be consecutive. Any unused days will also roll over onto your subscription the following year.
If you ski for 10+ days per year, we would recommend one of our Unlimited Plans as these work out the best value for more regular skiers. With the 2 Year Unlimited Plan being the cheapest annual cost, by paying for 2 years upfront.
To hear more information about our membership plans, why not contact our customer success team by heading to live chat here or using the other contact links at the bottom of the page.
Your first membership payment is taken alongside the one-off device payment when you purchase Carv. Your Carv membership will then automatically renew exactly 12 or 24 months from the date you redeem the code in the app, or 30 days after purchase (whichever comes first).
Shortly after purchasing Carv you will be sent a membership activation code via email. This email is separate to your confirmation email. In order to activate your Carv membership, simply enter your activation code when prompted to do so in the Carv app.
When you download the Carv app for the first time, you will be asked to create an account and enter your membership activation code.
Activating your Carv membership should be easy however if you do encounter any problems, our customer success team is always on hand to help, please get in touch by contacting our customer success team via the Carv App or using Live Chat at the bottom of this page. Please include your app login email address and order number in your enquiry, to allow us to investigate and resolve this issue as quickly as possible.
Managing your Membership
Your Carv subscription can be cancelled at any time using our membership management portal by logging into:
Alternatively contact our customer success team via the Carv App or using Live Chat below to ask them to help cancel your membership.
You will receive a reminder email two weeks before each payment is due. Please contact customer success no less than three business days prior to your next scheduled payment so we can cancel your auto-renewal.
Your Carv membership will automatically renew exactly 12 or 24 months from the date you redeem the code in the app, or 30 days after purchase (whichever comes first).
If you would like to check when your renewal date is, or to edit your subscription renewal please get in touch with the team via the Carv App or using Live Chat below.
If you would like to change your current membership plan, our customer success team would be happy to arrange this for you.
Simply contact us and include your name, email and order number. Please also include the membership plan you wish to swap to in your enquiry so that the team can best advise you on how to proceed.
Introducing the Carv referral programme, back and better than ever for the 2022/23 season!
When you refer a friend you can give them $50 USD off their first purchase of Carv. Simply head to the ‘More’ tab of the Carv app, scroll down and click ‘Refer a Friend’. From here you can generate either a link or a QR code to share with your friends and family.
They can then apply their discount code at checkout on the Carv website, and once they have successfully purchased you will then receive a referral point in the app.
The more friends you refer to Carv the bigger the reward! For 1 referral you can claim a Carv swag bundle with t-shirt and buff, for 3 referrals you qualify for two Carv certified Instructor Calls. If you make it all the way up to 10 referrals you will get a Carv branded Arcteryx ski jacket, or for 15 we will work with you to design custom skis based on your Carv data.
To see your next reward milestone or to claim your reward head to the Carv app!
If you are experiencing any issues with either the referral programme or redeeming your rewards please reach out to the team who would be happy to help.
The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.
Alternatively get in touch with us via Live Chat below. Our agents work from 10am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.
For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.
If you would prefer to email: firstname.lastname@example.org
For business and partner enquiries: email@example.com
For career and application queries: firstname.lastname@example.org
+44 (0) 20 3286 6644
10am - 10:30pm (GMT), 7 days a week
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week
Loved by every level of skier
“One of the best investments to improve my skiing I ever made.”
National Ski Patroller
“I got accurate feedback. The same type of coaching my coach would give. I was blown away.”
3x World Champion, 2X Olympian
“It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”
PSIA Alpine Examiner
“I could see my skiing improving in only a few hours.”
“Carv shows the truth about how I stand and move vs how I think I move on skis.”
Head Coach, Pro Ski Instructors of America Demo Team
“It was the best purchase I have made in a long time.”
“Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”
“People with me commented on how much better I was skiing”
“Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”
Verified Carv user
“Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”
Olympian, Ski Cross World Champion
“I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”
“A great and unique tool for any reasonably serious skier.”
“It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”
Founder, Faction Skis
“It visualised a lot of things that you cannot see in the video. It's definitely next level!”
Head coach, Slovenian Ski Cross Team
“I think that this is very evolutionary for Cross-Country Skiing!”
Olympian, Cross-Country Skier
“The whole concept of CARV is mind blowing. Amazing!!”
“When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”
Co-Founder, Unique Skis
“It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”
3 Time Olympian, Alpine Skier
“The first week of use blew me away. The improvement (noted by my wife) was tremendous”
“Fantastic bit of kit - especially for intermediate skiers”
“I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”
“A great way for skiers of any level to improve their technique”
“Instead of not understanding where the problems are coming from, it will be instant.”
FFS National Ski Instructors Premier Degree France