Membership

Frequently Asked Questions

Your Carv subscription can be cancelled at any time by contacting our customer success team on the Carv App, or using one of the contact links at the bottom of the page.

Please include your name, order number and the email address used to place your Carv order so that we can handle your request promptly.

Yes, please see the links below to buy our Carv membership without the hardware units:


Each year we work hard to make Carv a more powerful ski coach. We work with the best instructors to create new performance metrics, coaching tips and recommendations to guide you on your ski improvement journey.
Improvement doesn’t stop after only one winter, so we’re excited to be able to keep you progressing with Carv membership by delivering fresh coaching content and new features every season.

To read more about the latest updates coming for the 22/23 season please see our page here.

We have 3 membership plans:

  • Unlimited Carv Membership - Our most popular plan, perfect for the regular skier, the Unlimited Carv membership will take your skiing to the next level with unlimited on-snow content, billed annually.

  • 2 Year Unlimited - gives you the same access as our Unlimited membership but with better value by paying every 2 years up front.

  • Daily Pass - Designed for less regular skiers who are equally as dedicated to ski improvement; the Daily Pass consists of a 6-Day pass billed annually, with the option to add extra days as you go

Booked another ski trip and need more days?

To add more days to your Daily Pass membership, simply get in touch with us via the Carv App, live chat or email, and let us know how many days you would like to add.

What is a Carv membership?

Your membership will gain you access to our latest analytics, real-time coaching and training content throughout the course of the season, and beyond. Improvement doesn’t stop after only one winter, so we’re excited to keep you progressing with fresh coaching content and new features every season.

Each year we work hard to make Carv a more powerful ski coach. We work with the best instructors to create new performance metrics, coaching tips and recommendations to guide you on your ski improvement journey. Improvement doesn’t stop after only one winter, so we’re excited to be able to keep you progressing with Carv membership by delivering fresh coaching content and new features every season.

To read more about why Carv is memberships see the link below:

Why is Carv a Membership?

We offer three membership plans:

  • Unlimited Carv Membership - Our most popular plan, perfect for the regular skier

  • 2 Year Unlimited Membership - Our best value plan paying every 2 years

  • Daily Pass - Designed for less regular skiers who are equally as dedicated to ski improvement

For more information on each of our plans please see our full article on this below:

Membership types

If you ski for 6-10 days per year, we would recommend our Daily Pass suited to occasional skiers.

If you ski for 10+ days per year, we would recommend one of our Unlimited Plans as these work out the best value for more regular skiers. With the 2 Year Unlimited Plan being the cheapest annual cost.

To hear more information about our membership plans, why not contact our customer success team by heading to live chat here or using the other contact links at the bottom of the page.

Your first membership payment is taken alongside the one-off device payment when you purchase Carv. Your Carv membership will then automatically renew exactly 12 or 24 months from the date you redeem the code in the app, or 30 days after purchase (whichever comes first).

Activation

Shortly after purchasing Carv you will be sent a membership activation code via email. This email is separate to your confirmation email. In order to activate your Carv membership, simply enter your activation code when prompted to do so in the Carv app.

When you download the Carv app for the first time, you will be asked to create an account and enter your membership activation code.

Activating your Carv membership should be easy however if you do encounter any problems, our customer success team is always on hand to help, please get in touch by contacting our customer success team via the Carv App or using Live Chat at the bottom of this page. Please include your app login email address and order number in your enquiry, to allow us to investigate and resolve this issue as quickly as possible.

Managing your Membership

Your Carv subscription can be cancelled at any time by contacting our customer success team via the Carv App or using Live Chat below.

Please include your name, order number and the email address used to place your Carv order so that we can handle your request promptly.

You will receive a reminder email two weeks before each payment is due. Please contact customer success no less than three business days prior to your next scheduled payment so we can cancel your auto-renewal.

Your Carv membership will automatically renew exactly 12 or 24 months from the date you redeem the code in the app, or 30 days after purchase (whichever comes first).

If you would like to check when your renewal date is, or to edit your subscription renewal please get in touch with the team via the Carv App or using Live Chat below.

If you would like to change your current membership plan, our customer success team would be happy to arrange this for you.

Simply contact us and include your name, email and order number. Please also include the membership plan you wish to swap to in your enquiry so that the team can best advise you on how to proceed.

Contact us

CARV APP

The fastest way for us to help you is through the Carv App. From here we can help you with any questions or issues you have by reviewing your session data and providing troubleshooting steps directly in the App.

LIVE CHAT

Alternatively get in touch with us via Live Chat below. Our agents work from 9am-10:30pm GMT (9am - 5:30pm ET and 9am - 2:30pm PST), 7 days a week.

EMAIL

For purchase or product assistance, please contact us through the app as it allows us to support you more efficiently.

If you would prefer to email: support@getcarv.com

For business and partner enquiries: partner@getcarv.com

For career and application queries: join@getcarv.com

PHONE

United Kingdom
+44 (0) 20 3286 6644
9am - 10:30pm (GMT), 7 days a week

United States
+1 917 675 3184
9am - 5:30pm (ET) and 9am - 2:30pm (PST), 7 days a week

Loved by every level of skier

  • “One of the best investments to improve my skiing I ever made.”

    Randy Babcock

    National Ski Patroller

  • “I got accurate feedback. The same type of coaching my coach would give. I was blown away.”

    Jeremy Bloom

    3x World Champion, 2X Olympian

  • “It did exactly what it said it would do. It has the potential of really educating people on what great skiing is.”

    Jonathan Ballou

    PSIA Alpine Examiner

  • “I could see my skiing improving in only a few hours.”

    Natalya Paul

    Stuff Magazine

  • “Carv shows the truth about how I stand and move vs how I think I move on skis.”

    Michael Rogan

    Head Coach, Pro Ski Instructors of America Demo Team

  • “It was the best purchase I have made in a long time.”

    Jonathon Parton

    Carv customer

  • “Best trainer ever. I learnt more in 1 hour than in one week with a real person. Can't wait for next winter.”

    Christian Müller

    Carv customer

  • “People with me commented on how much better I was skiing”

    Paula C

    Carv customer

  • “Carv was exactly what I was waiting for - instant feedback on my ski technique, and now I really understand the sensation of carving and how to improve.”

    Ruth Louise

    Verified Carv user

  • “Carv brings a new perspective to skiing. The pressure sensors allow you to see exactly what's going on. It really works!”

    Filip Filisar

    Olympian, Ski Cross World Champion

  • “I highly recommend CARV to anyone who wants to improve their skiing technique whilst hurtling down a snowy mountain every year.”

    Patricia Montgomery

    Carv customer

  • “A great and unique tool for any reasonably serious skier.”

    Richard Salzedo

    Carv customer

  • “It's something that not only can help the best racers in the world improve their time by the 1/100th of a second that matter but it can help a whole range of people ski better.”

    Alex Hoye

    Founder, Faction Skis

  • “It visualised a lot of things that you cannot see in the video. It's definitely next level!”

    Luka Krajnc

    Head coach, Slovenian Ski Cross Team

  • “I think that this is very evolutionary for Cross-Country Skiing!”

    Enrico Nizzi

    Olympian, Cross-Country Skier

  • “The whole concept of CARV is mind blowing. Amazing!!”

    John McQuaid

    Carv customer

  • “When I tested Carv, it was constantly analysing my form and reminded me to correct some of my old habits that had resurfaced!”

    Dominic Haffner

    Co-Founder, Unique Skis

  • “It’s not just what you can see, film, or even how the athlete feels. With Carv you actually know what’s happening.”

    Jernej Koblar

    3 Time Olympian, Alpine Skier

  • “The first week of use blew me away. The improvement (noted by my wife) was tremendous”

    Justin

    Carv customer

  • “Fantastic bit of kit - especially for intermediate skiers”

    Christopher Kenny

    Carv customer

  • “I found it useful for pinpointing weaknesses and easily and instantly know I was improving.”

    Xaghra R

    Carv customer

  • “A great way for skiers of any level to improve their technique”

    John

    Carv customer

  • “Instead of not understanding where the problems are coming from, it will be instant.”

    Denis O’Brien

    FFS National Ski Instructors Premier Degree France